Case Studies

Video Ezy

Video Ezy required a solution to replicate POS (Point of Sale) data between each store and head office. The solution needed to be robust enough to handle data from a large number of stores, but also be easy to maintain and able to automatically recover from server errors without user intervention.

Globe Web Services built the replication application as a windows service. The application was developed using Microsoft .NET framework and runs from a central server located in Video Ezy's Head Office. The replication application connects to each store and replicates the latest data based on replication scripts entered into the system by Video Ezy.

Some of the key features of the replication application are:

• Multithreaded: Ability to replicate data from multiple stores at the same time.
• Automatic Recovery: Can recover from server restart or internet drop-out without user intervention.
• Multiple Replication Jobs: Allows different replication scripts to be run depending on data structure at store.

A web based management application was also developed for users to administer the replication application. Users access the application via Video Ezy's local intranet, and it allows them to easily create or modify replication scripts, as well as monitor replication and error logs.

"We manage a complex end to end CRM system on behalf of 500 franchisees. Having reliable, on-time replicated data is critical for many of our business programs. We needed a scalable solution that would not only fully integrate with existing systems, but which could be managed by both technical and non technical team resources. We are very pleased with the flexibility and low maintenance associated with the solution provided by Globe Web Services."

Christian Ward - National CRM Manager
Video Ezy

Australian Hospitality Academy

The Australian Hospitality Academy provides training and brokerage services to the hospitality industry in Australia.

The Academy required a website to allow people to book and pay for training courses online as well as showcase the services they provide. They also required a management application for their staff members to administer the training courses along with their client data. An important consideration for the Academy was that the website reflect the high level of professionalism they provide to both new and existing clients.

The website Globe Web Services developed makes it easy for their users to quickly access info regarding the training courses offered and incorporates a secure and user-friendly online course booking facility which allows visitors to register for available courses and make payment with their credit card.

The website is linked to our GlobeCRM management tool. This allows the Academy to manage their training courses and keep track of course registrations on a "live" basis.

The Academy also uses GlobeCRM as its corporate database to store client data, perform online marketing and produce reports.

Visit the website: www.australianhospitalityacademy.com.au

"Globe Web Services did an outstanding job of listening to our needs and translating those needs into the website and CRM. It was important that our clientele found the website particularly easy to use, as they range from the barely computer literate through to our larger corporate clients, and also that our staff had sufficient tools to operate the business at the level we demand.

Globe's skills and their constant communication have combined to give us an even better solution than we could have dreamed."

Rob French - Manager - Training & IT
Australian Hospitality Academy

Accor Advantage Plus

Accor Advantage Plus required a Document Management System (DMS) for their offices located in Asia Pacific. The DMS needed to be hosted in-house and accessible via a web browser. Other requirements were that it be easy for their staff members to use and have a simplified publication process.

Globe Web Services developed the DMS to work with Accor Advantage Plus' existing infrastructure. This was important, so they would not have to spend additional funds on servers and software.

The applications interface was designed to make it simple to upload and modify documents and to search for them using the search facility. Document owners and administrators could easily "roll back" any changes that had been made to a document, as well as view previous versions of the document.

Some of the key features of the DMS are:

• Ability to share documents between offices.
• Powerful search facility.
• Function to roll back replaced or modified documents.
• Set different user access permissions for each document.

"I am extremely impressed with the speed, ease of use of the document management system. Thank you very much Globe Web Services."

Paul Mansour - I.T. Manager
Accor Advantage Plus